Privacy Policy

Introduction

We prioritize your privacy and are committed to ensuring that all personal data is handled securely and transparently. This Privacy Policy explains our practices regarding the collection, processing, and storage of your information. We adhere to strict legal standards and industry best practices to maintain a safe online environment. Our commitment extends to continuously updating our security measures and policies. By using our website, you agree to the practices described herein.

Data Collection Practices

Our website collects technical data automatically, such as your IP address, browser type, device information, and visit timestamps. Additionally, personal data is collected when you interact with our forms, including details like your name, email, and phone number. These processes are executed using advanced technologies designed to ensure precision and confidentiality. We limit data collection to what is strictly necessary for providing an enhanced user experience. Our data collection methods are robust, secure, and compliant with applicable laws.

Purpose of Data Processing

We use the data we collect to personalise your experience, improve site functionality, and provide responsive customer support. The information also aids in internal analytics and service optimization. All processing is carried out strictly for legitimate business purposes and to comply with legal obligations. Our objective is to enhance your interaction with our website while protecting your privacy. Each step of data processing is aligned with our commitment to user satisfaction.

Legal Basis and Consent

Our data processing activities are performed in full compliance with the IT Act, 2000 and related legal requirements. By using our website, you provide implicit consent for the collection and processing of your personal data as described in this policy. We maintain detailed records to ensure full accountability and transparency in all data processing operations. You have the right to withdraw your consent at any time, although this may affect your experience. Our legal practices are designed to ensure that your data is managed ethically and lawfully.

Data Security Measures

We implement robust security protocols, including encryption, secure hosting, and controlled access, to protect your personal information from unauthorized access. Our security systems are continuously monitored and regularly updated to address emerging threats. We conduct periodic audits to ensure that our data protection measures remain effective and up-to-date. While we work diligently to secure your data, you acknowledge that no system is entirely impervious to risk. Your data security is our highest priority.

Cookie and Tracking Technologies

Our website utilises cookies, tracking pixels, and similar tools to monitor user interactions and store your preferences. These technologies allow us to deliver a customised experience and gather insights to improve our services. You have the ability to manage or disable these tools through your browser settings, although this may impact certain functionalities. We disclose our tracking practices in full to ensure transparency. This balanced approach ensures that your privacy is respected while enhancing site performance.

User Rights and Control

You have the right to access, update, or delete your personal data at any time. We provide clear instructions and user-friendly channels through which you can exercise these rights. Our dedicated support team is committed to processing your requests promptly and in accordance with applicable regulations. Your control over your data is fundamental to our privacy commitment. We encourage you to review your information periodically and to contact us with any concerns.

Third-Party Data Sharing

Your personal data is shared only with trusted third-party service providers that are essential for the operation of our website or as required by law. Each third party is contractually obligated to protect your data and use it solely for its intended purpose. We ensure that data sharing is limited and secure, preventing any unauthorized use. Your information is never sold or exploited for marketing purposes. This strict control over data sharing is crucial to maintaining your privacy.

Data Retention Policy

We retain your personal data only for the duration necessary to fulfil the purposes for which it was collected. Once those purposes are achieved, your data is securely deleted or anonymised in accordance with our retention policies. Regular reviews are conducted to ensure that data is not stored longer than necessary. Our retention practices are designed to balance operational needs with legal compliance. Responsible data management is a cornerstone of our privacy policy.

Policy Updates and Notification

This Privacy Policy is subject to periodic revisions to reflect changes in our practices or legal obligations. The latest version of the policy will always be available on our website, and your continued use signifies your acceptance of any changes. We encourage you to review this document regularly to stay informed about how your data is managed. All updates will be communicated clearly through our designated channels. Your awareness and acceptance of these updates are vital.

Contact and Feedback

For any inquiries, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Team via our “Contact Us” page. We are committed to providing prompt and thorough responses to all questions. Your feedback is invaluable in helping us refine our data practices and improve our services. Open communication is a fundamental aspect of our commitment to privacy. We value your input and are always here to assist you.